At Seaber, we’re transforming maritime logistics with smart, innovative technology. Our team is fully remote with people working from all corners of the world with the possibility to work in an office. We are now ready for the right person to take our complex product and advanced team to the next level, and are looking for:

Customer Success & Delivery Manager 

Are you a hands-on Customer Success and Delivery manager who is ready to take on the puzzle of digitalization and predict the future of AI in shipping? The whole shipping ecosystem of cargo vessels and shipping trade is loaded with inefficiencies and poor environmental choices that our cloud-based application and deterministic optimization algorithms are revolutionizing. 

Who we are

Seaber, headquartered in Espoo, Finland, is digitally transforming the centuries-old shipping industry with intelligent technology providing data-led decision support to optimize fleet utilization and reduce the impact on the environment. We offer you:

- Interesting work and the chance to make a difference
- Remote work with flexible hours
- Collaborative culture & close-knit team
- Well-being services 
-Personal growth with career opportunities

We have the brain capacity, we have great people, and we work incredibly well together in a smooth virtual environment of remote workers. We’re organized, our processes work, and we are dedicated. Now is the perfect time to join our team! 

As a Customer Success & Delivery Manager at Seaber, you’ll ensure customers successfully implement and adopt our software. This role is deeply embedded in delivery, onboarding, and technical enablement but includes some of the traditional duties of a customer success manager related to account health and revenue retention. You’ll guide customers through onboarding, troubleshoot adoption challenges, and work closely with our delivery and product teams to refine best practices.

We’re a small but growing team, and that means we operate with agility, collaboration, and a “wear-all-hats” mentality. In this role you can expect:

- A chance to play a key role in shaping our Customer Success & Delivery functions from the ground up.
- A collaborative, agile team that values problem-solving over rigid processes.
- Hands-on exposure to implementation, customer success, and technical enablement—not just one slice of the role.
- Opportunities to grow with the company as we scale.

What’s the job

As part of the Customer Success team, your role will involve the following areas:

Onboarding & Implementation

- Lead customer onboarding and implementation, ensuring a smooth transition from sales to full adoption.
- Guide customers through discovery, setup, configuration, and best practices tailored to their workflows.
- Work with our delivery team on technical enablement, including integrations and data migration where needed.

Adoption & Enablement

- Identify key “aha moments” to help customers realize Seaber’s value early in their journey.
- Proactively monitor usage patterns and customer feedback to address adoption challenges.
- Deliver user training, workshops, and enablement resources.

Customer Engagement & Retention

- Act as the primary point of contact for onboarding and ongoing adoption support.
- Conduct regular BAU check-ins including QBRs to ensure customers are on track and achieving their goals.
- Work cross-functionally with product, engineering, and support teams to advocate for customer needs.
- Collaborate with the AE to surface opportunities for expansion and ensure accounts remain in good health.

Process Improvement & Internal Collaboration

- Help refine our onboarding and implementation playbooks as we scale.
- Contribute to knowledge-sharing across the team to optimize delivery.
- Jump in where needed—whether it’s troubleshooting, documentation, or refining customer workflows.

Who you are

Ideal candidates should have the following requirements in mind:

- 1-3+ years in a customer-facing role (Implementation, Onboarding, Support, or a similar role).
- Ability to thrive in a small-team, startup environment where priorities shift and everyone contributes.
- Excellent communication skills—you can translate technical details into customer-friendly guidance.
- A problem-solving mindset—you enjoy troubleshooting, finding solutions, and making processes better.
- You must be eligible to work in the EU/UK. 
- Able to travel without restriction to Europe, the Americas, and Asia. This role may require business travel up to 20%.

You should also have some of these:

- Experience working with other SaaS platforms, guiding customers through onboarding and adoption projects.
- Comfort with technical concepts—you don’t need to be an engineer, but understanding APIs, integrations, and configurations is a plus.
- Experience with change management, especially helping customers move from manual processes to software solutions.
- Ability to troubleshoot technical issues, working closely with product and engineering.