At Seaber, we’re transforming maritime logistics with smart, innovative technology. Our team is fully remote with people working from all corners of the world with the possibility to work in an office. We are now ready for the right person to take our complex product and advanced team to the next level, and are looking for:

Implementation Manager

Are you a hands-on Implementation Manager ready to lead customer onboardings as we tackle the challenge of digitalizing maritime logistics? The shipping ecosystem—cargo vessels, chartering workflows, and global trade—is full of inefficiencies and unsustainable practices. Seaber’s cloud-based platform and deterministic optimization engine are changing that. Join us as we help reshape an industry and explore the practical impact of AI on shipping.

Who we are

Seaber, headquartered in Espoo, Finland, is digitally transforming the centuries-old shipping industry with intelligent technology providing data-led decision support to optimize fleet utilization and reduce the impact on the environment. We offer you:

• Interesting work and the chance to make a difference
• Remote work with flexible hours
• Collaborative culture & close-knit team
• Well-being services
• Personal growth with career opportunities

As an Implementation Manager, part of the Customer Success team at Seaber, you’ll be at the front line of helping our customers succeed. You’ll guide them from onboarding through adoption, acting as both a strategic partner and hands-on operator. This means understanding each customer’s context, aligning our software to their workflows, and making sure the implementation delivers real operational value.

You’ll lead stakeholder discovery sessions, map existing processes, and design implementation approaches tailored to how our customers actually work. You’ll also coordinate the delivery—facilitating onboarding sessions, training users, configuring the system, and managing any professional services involved in the launch.

We’re a small, fast-moving team, so this role spans solution design, relationship-building, delivery execution, and long-term success planning. You won’t just be running a project—you’ll be shaping how modern shipping companies adopt new ways of working. If you enjoy solving complex problems in collaboration with customers, and want to be part of a company transforming an industry, we’d love to talk.

What’s the job

Implementations, including Training and Adoption (~80%)

• Lead end-to-end implementation projects, managing timelines, stakeholder communications, and deliverables from kickoff to go-live, through to stable operation.
• Conduct requirements gathering and discovery sessions to understand customer business needs and workflows.
• Design and document implementation approaches, translating business requirements into actionable project plans.
• Coordinate embedded professional services within implementation projects, working with product and engineering teams on customer-specific functionality development.
• Facilitate customer meetings, workshops, and project status reviews throughout the implementation lifecycle.
• Deliver hands-on training and onboarding workshops to business users, ensuring they can effectively use the software in their daily workflows.
• Work directly with customer teams to smooth adoption challenges and optimize their use of the platform.
• Create and maintain training materials, process documentation, and best practice guides tailored to customer needs.
• Monitor usage patterns and proactively engage with users to address barriers to adoption and identify opportunities for deeper engagement.

Customer Success Tracking (~10%)

• Build strong relationships with key stakeholders and business users to ensure project success and long-term satisfaction.
• Conduct regular check-ins and quarterly business reviews to track progress against a mutually-agreed customer success plan.
• Support the AE in renewal planning or value discovery, providing insight into customer goals and platform usage.
• Work cross-functionally with product, engineering, and support teams to advocate for customer needs and resolve adoption or product-use challenges.

Process Improvement & Internal Collaboration (~10%)

• Help refine our CS team methodologies and playbooks as we scale.
• Document lessons learned and contribute to knowledge-sharing or retros across the team to optimize delivery outcomes.
• Jump in where needed—whether it's requirements analysis, technical troubleshooting, or workflow optimization.

Who you are

Requirements

• 1-3+ years in a customer-facing role managing implementations, projects, or customer success initiatives.
• Experience with project management fundamentals and ability to coordinate multiple stakeholders and timelines.
• Strong stakeholder engagement and communication skills with ability to facilitate meetings, present to business users, and build trust with diverse stakeholders.
• Excellent communication skills—you can translate technical concepts for business users and gather requirements from non-technical customers.
• A problem-solving mindset with ability to troubleshoot both technical and process challenges in real-time with customers.
• You must be eligible to work in your home location (EU/UK/North America), and able to travel without restriction to Europe, the Americas, and Asia (Singapore).

This role may require business travel up to 20% – primarily within Europe, but also including other regions.

Preferred but not required:

• Ideal candidates will bring experience in business analysis, customer discovery, or process mapping.
• Experience delivering training or conducting workshops with business users.
• Experience working with SaaS platforms and guiding customers through software adoption.
• Comfort with technical concepts—understanding APIs, integrations, and system configurations.
• Experience coordinating with product and engineering teams on customer-driven development projects.
• Ability to manage change management processes and help customers transition from existing workflows.

Even if you don’t tick all the boxes, if you think you would be a good fit, we still want to hear from you. Our application contains some questions to help self-assess your strengths.